Returns & Exchanges
At USED Creative Circular Marketplace, we stand by the quality of our curated home goods while promoting a sustainable, low-waste shopping experience. If your pre-loved or upcycled item doesn't fit your space, we offer a 14-day return window to ensure every piece finds its perfect home.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the item you wish to return and receive a digital return authorization.
Pack with Care
Place the item in its original packaging or use your own sustainable materials, ensuring the product is secured to prevent damage during transit.
Ship It Back
Attach the provided prepaid carbon-neutral shipping label to your package and drop it off at any authorized collection point.
Quality Inspection & Refund
Once our team verifies the item's condition at our circular hub, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing